FAQs

What do I do if I received a faulty item?

Quality items are important to us. If in the instance you receive a faulty item, please contact info@brighton-lane.com.au and we will organise a repair, replacement or full refund (including shipping costs).

Can I change my order?

We highly recommend you check your order carefully before it is placed. Unfortunately, we are unable to makes changes to your order once it is placed. 

How long will it take for my order to arrive?

Brighton Lane offers both standard and express shipping for orders. For more details, visit our Shipping & Returns page.

How do I know if my order has been dispatched?

You will receive a confirmation email with a tracking number as soon as your order has been dispatched. If you do not receive this email, please contact us at info@brighton-lane.com.au

What payment methods do you offer?

Mastercard, Visa, Paypal and Afterpay. 

DELIVERY & RETURNS

How do I track my order?

Once your order has been placed, you will receive an order confirmation email with tracking details so you can track your order.

How do I return an item?

Please ensure all items are unworn, unwashed and in new condition, with original swing tags attached and returned within 14 days of delivery. Visit our Shipping & Returns page for more information on our returns policy and instructions on how to return an item.

Can I return sale items?

Unless faulty, sale items are final and cannot be refunded or exchanged.

How will I receive my refund?

All refunds will be reversed back to the original payment method you used to process the order. If you have processed it on a credit card that is no longer open, please contact us immediately.

OTHER

Do you ship internationally?

Yes, we ship worldwide.

I am interested in stocking Brighton Lane, how do I go about this?

Please contact info@brighton-lane.com.au for further assistance. We can’t wait to hear from you!

How do I know what size I am?

For a full size breakdown and conversion chart, visit our Size Guide page. Some of our sizes are designed to run large so we suggest referring to the product page for each style.